Q: HOW DOES CRISIS TEXT LINE WORK?
A: Text Start, to 741741. Available 24/7 in the USA. crisistextline.org
A live, trained crisis counselor receives the text and responds quickly.
The crisis counselor helps you move from a hot moment to a cool calm to stay safe and healthy using effective active listening and suggested referrals – all through text message using Crisis Text Line’s secure platform.
Q: WHO SHOULD TEXT IN?
A: We exist to help anyone in crisis at any time.
Q: WHO ANSWERS THE TEXT MESSAGES?
A: Crisis Text Line crisis counselors are both rigorously trained volunteers and employees of our crisis center partners.
Q: WHAT CAN I EXPECT WHEN I TEXT IN?
A: You’ll receive an automated text asking you what your crisis is. Within minutes, a live trained crisis counselor will answer your text. They will help you out of your moment of crisis and work with you to create a plan to continue to feel better.
Q: IS CRISIS TEXT LINE ACTUALLY ANONYMOUS?
A: Yes. Crisis counselors only know what texters share with them, and that information stays confidential. We take your anonymity seriously. Check out our terms of service here.
Q: HOW MUCH DOES CRISIS TEXT LINE COST?
A: We do not charge texters. If your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon, texts to our short code, 741-741 are free of charge. If you have a plan with a different carrier, standard text message rates apply
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